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FAQ

  • How Can I change or update my registered mobile number?
    • 1 You can send an email to us at care@narnolia.com from your registered email address.
    • 2We will share the modification form with you on your request.
    • 3 Fill it up and send the physical copy to our office address which is mentioned below. Call us on our toll-free number if you have any further questions.

      Office Address:
      Narnolia Financial Advisors Limited,5th Floor,
      Arch Waterfront,Block GP,
      Sector V, Saltlake,
      Kolkata - 700091
  • How can I change my registered mail ID?
    • 1You can send an email to us at care@narnolia.com from your registered email address. Or, you can call us on our toll-free number: 1800-103-7212 to request a modification form.
    • 2We will share the modification form with you on your request.
    • 3Fill it up and send the physical copy to our office address which is mentioned below. Call us on our toll-free number if you have any further questions.

      Office Address:
      Narnolia Financial Advisors Limited,
      5th Floor, Arch Waterfront,
      Block GP, Sector V,
      Saltlake, Kolkata - 700091
  • How can I change my address in the account?
    • 1 You can send an email to us at care@narnolia.com from your registered email address.
    • 2We will share the modification form and CKYC i.e. Central Know Your Customer form with you on your request.
    • 3Fill it up and send the physical copy along with the required documents (ID proof, address proof of new address, and a Stam sized photograph ) to our office address which is mentioned below. Call us on our toll-free number if you have any further questions.

      Office Address:
      Narnolia Financial Advisors Limited,
      5th Floor, Arch Waterfront, Block GP, Sector V,
      Saltlake, Kolkata - 700091.
  • How can I change my signature in the trading account?
    • 1You can send an email to us at care@narnolia.com from your registered email address.
    • 2We will share the modification form with you on your request.
    • 3Fill it up mentioning your old signature along with the mandatory document i.e. bank authorization as signature should be attested and verified from your registered bank in the banker's letterhead, and send the physical copy to our office address which is mentioned below. Call us on our toll-free number if you have any further questions.

      Office Address:
      Narnolia Financial Advisors Limited,
      5th Floor, Arch Waterfront,
      Block GP, Sector V,
      Saltlake, Kolkata - 700091.
  • How can I change my name on the account after marriage?
    • 1 You can send an email to us at care@narnolia.com from your registered email address.
    • 2We will share the modification form with you on your request.
    • 3Fill it up and send the physical copy along with the required documents mentioned below to our office address:

      Narnolia Financial Advisors Limited,
      5th Floor, Arch Waterfront,
      Block GP, Sector V,
      Saltlake, Kolkata - 700091.
    • 4Call us on our toll-free number: 1800-103-7212 if you have any further questions.


    Process and documentation:
    You have to submit the below mentioned documents:

    • 1 New company's PAN card.
    • 2 New company's Bank Statement and Cancelled cheque.
    • 3 Date of incorporation certificate.
    • 4Covering letter on the new company's letterhead.
    • 5 KRA form needs to be filled up and submitted.
    • 6In case the DP account is not from Microsec, the new company's client master list is mandatory.
  • What is the process to change the name in case of Body-corporate?

    Process and documentation
    You have to submit the below mentioned documents:

    • 1 New company's PAN card.
    • 2New company's Bank Statement and Cancelled cheque.
    • 3Date of incorporation certificate.
    • 4 Covering letter on the new company's letterhead.
    • 5KRA form needs to be filled up and submitted.
    • 6In case the DP account is not from Microsec, the new company's client master list is mandatory.
  • How can I change/update nominee for CDSL/NSDL account?
    Adding or changing a nominee:
    You can add three nominees at the same time. These are the required documentation for adding a nominee, mentioned below:
    • 1Name, address, relationship with the account holder, Email ID, mobile number - of the nominee.
    • 2Nominee Identification details (Photograph with signature, PAN, Aadhar or Savings bank account number or Proof of Identity or Demat account ID.
    • 3Call us on our toll-free number if you have any further questions
  • Can I appoint minor as a nominee?

    Adding or changing a nominee (Minor):
    You can appoint a minor as a Nominee. Required documents for adding a minor as a nominee mentioned below:

    • 1 Birth certificate of the nominee.
    • 2 Name, address, email id, Mobile number of the guardian.
    • 3 Relationship of the guardian with the nominee.
    • 4 Guardian documents (self-attested photograph, PAN, Aadhar or Savings bank account number or proof of identity or demat account ID).
  • What is Running Account Authorization?

    Running account authorization is a voluntary document you are asked to sign by brokers so they can hold funds in your trading account for a set amount of time, which is generally either 1 month or 1 quarter. Without this, the broker would have to settle your account on each settlement.

  • When can I give Running Account Authorization?

    You can give running account authorization at the time of account opening or else you can also give after the account gets opened.

  • What is the validity period of Running Account Authorization?

    It depends on you. The authorization can be revoked any time if requested by the client.

  • Is giving Running Account Authorization to the Broker a mandatory requirement?

    It is not mandatory. You have an option of not giving such authority.

  • What is the process to update the Running Account Authorization after account opening?

    This form is in your KYC form. It is optional. You can fill it up at the time of account opening. Or else you can send the form letter to add this feature to your account. Even if you don't want to give the authority, you can ignore the form.

  • What type of softcopy modifications are accepted?

    Trading account modifications such as mobile number addition, bank account addition except for email ID modification, are processed by accepting soft copies.

  • Is there any confirmation sent after updating the requested details?

    You will receive a modification confirmation email on your registered email ID.

  • What is the procedure to link or register a bank account?
    • 1Bank account addition or modification can only be done for the trading account.
    • 2You need to fill up the modification form.
    • 3Name printed cancelled cheque of the new bank needs to be submitted.
    • 4In case of a non-name printed cheque you are submitting, you need to submit: the first page of bank passbook or bank statement of last three months.
  • Can I link or register multiple DP accounts with my trading account?

    You can add multiple DP accounts from Different companies at the same time. You need to provide client masters for those respected companies.

  • What if I wish to receive funds in one bank account and pay from multiple bank accounts?

    You can opt for multiple registrations of bank account with your trading account and during payout you can select any one of the registered bank accounts.

  • How many savings bank accounts I can link/register with my trading account?

    You can link 3-4 savings bank accounts with us.

  • How can I update the IFSC code?

    You need to fill up the modification form and need to provide one name printed canceled cheque along with it.

  • Can I delete the bank account from the trading account?

    You can not delete a bank account once it is linked instead you can select the primary and secondary account and transact money.

  • Can I authorize someone else to handle my account?
    • 1 You can only allow authorization for handling your account to your Family.
    • 2Authorised person's ID proof needs to be submitted.
    • 3Verification call will be done from our end to complete the process.
  • Can I update International number in my Individual Resident Account ?

    You can update the international number to your resident account after filling up the modification form.

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