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Terms & Conditions

In terms of Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.

Please read these Terms and Conditions of Use ("Terms") carefully. These Terms, along with the others found on our website, include our policy for acceptable use of website www.narnolia.com, its content, the content posted on the forum, your rights, obligations and restrictions regarding your use of this Site. By accessing www.narnolia.com, you accept, without limitation or qualification, all the Terms applicable to the website, as amended from time to time. You are only authorized to use www.narnolia.com and its services if you agree to abide by all applicable laws and to these Terms. If you do not accept these Terms, you must discontinue use of www.narnolia.com.

Notwithstanding anything else to the contrary, it is hereby specified that product or service availed by you shall be subject to specific terms governing such transaction, over and above the terms set forth herein.

We may modify these Terms from time to time and such modification will be effective upon posting on this Site. You agree to be bound to any changes to these Terms when you use this Site after any such modification is posted. It is important that you review these Terms regularly to ensure you are updated as to any changes made.

We reserve the right, in our sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.

“We”, “Us”, “Our” “Company” shall mean www.narnolia.com , a domain owned by Narnolia Group.

“Terms”, “Terms and conditions”, “Policy”, “T&C” shall mean the entire Agreement and all parallel policies that you agree to in mutual agreement by using our Website. “You”, “Your”, “User” refers to the user of the Website. “User” in this context shall mean and refer to the legal / natural entity the Company has entered into an agreement with to facilitate and provide the User’s access to Products & Services and other content available on the Website. It is hereby specified that the term User shall also include legal / natural entities making payment for Products & Services offline through modes of payment other than Internet banking or the payment gateways made available. “Content” refers to any text, image, graphic, video, audio or all forms of data which are made available on the Website.

ADDITIONAL TERMS

Additional Terms may apply when you use / purchase Products or Services on the website. You agree to abide by the terms and conditions imposed by us, including payment of all the amounts when due, and comply with all rules and restrictions regarding the Products or Services.

AGE RESTRICTION

Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use or Purchase the Products or Services available on the Site.

Without limiting any other provisions of these Terms, you may not use this Site for any purpose that is unlawful or prohibited by these Terms and/or any applicable additional terms. Your access of this Site may be terminated immediately, in our sole discretion, with or without notice, if you fail to comply with any provision of these Terms and/or additional terms, or for any other reason, or no reason.

USER ID AND PASSWORD

Access to certain areas of the Site is available only to registered Members. To become a registered Member, you are required to provide certain information. You represent and warrant that all information which you supply to us about yourself and others is true and accurate.

You are responsible for maintaining the secrecy of your User Name and Password. In addition, you will be financially accountable for all use of our Site by yourself and anyone using your password and login information. In the event you provide us with false and inaccurate details or we have reasonable reasons to believe you have done so, we hold the right to permanently suspend your account.

COMMUNICATIONS

By using this website, it is deemed that you have consented to receiving calls, autodialed and/or pre-recorded message calls, SMS, from us or our vendors, at any time, on the telephone number / contact information that has been provided by you even if the contact number you have entered is on DND (Do not Disturb), for the use of this website or our services. We may send inquiry confirmation / intimation, booking confirmation, cancellation, payment confirmation, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of registration / reservation. We may also contact you to clarify your inquiry, seek additional details pertaining to it, etc. The use of this website is also your consent to receive SMSs from us and our vendors at any time, as we deem fit. This consent to be contacted is for purposes that include and are not limited to clarification calls and marketing and promotional calls.

You may also be contacted by Service Providers with whom we have entered into a contract in furtherance of our rights, duties and obligations under this document, and all other policies followed by us. The sharing of the information provided by you is governed by the Privacy Policy.

You hereby unconditionally consent that such communications via SMS and/ or voice call is (a) upon your request and authorization, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. We may send communication via SMS, Email & Android app notification. The delivery of the SMS on national and international numbers is solely dependent on the vendor's infrastructure and the network of the receiver. We will not be responsible for delay in delivery or non-delivery of the SMS.

You hereby agree and undertake to indemnify us against all types of losses and damages incurred by us due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by you against us with respect to the intimations mentioned above or due to a wrong number or email id being provided by you for any reason whatsoever.

CONTENT ON WEBSITE

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. In no event shall we assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website.

The material on this Site is protected by Indian and international copyright, trademark, and other applicable laws. You may not modify, copy, reproduce, republish, upload, post, transmit, publicly display, prepare derivative works based on, or distribute in any way any material from the website without a license or other written permission obtained in advance from the owner of such Intellectual Property, including but not limited to text, audio, video, code and software.

During your visit to this Site, however, you may download the material displayed, for personal use only, provided you retain all intellectual property legends contained in the materials, if any. We neither warrant nor represent that your use of materials displayed on this Site will not infringe rights of third parties not owned by us or affiliated with us. For the removal of doubt, it is clarified that unlimited or wholesale reproduction or copying of the content for commercial purposes and unwarranted modification of data and information within the content of the website is not permitted.

We shall have the right to remove or edit any content that in our sole discretion violates, or is alleged to violate, any applicable law or the spirit of these Terms of Use. Notwithstanding this right, you remain solely responsible for the content of the materials you provide.

You are strictly prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. You are a restricted user of this website and the services offered by us.

You agree not to access (or attempt to access) the website and/or the materials or Services on our platform by any means other than through the interface that is provided by us. To obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website is hereby expressly prohibited.

INTELLECTUAL PROPERTY

We shall own and retain the complete Intellectual Property rights in the (i) Services and grant user a non-exclusive, non-transferable, limited license to use the website only for the purpose of receiving the Services and/or utilizing the deliverables in accordance with the terms herein as well as other terms on the Website.

LINKS

The website may provide links to other websites or resources. Because we have no control over such websites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites and resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such websites or resources. You further acknowledge and agree that we will not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use or reliance on any such content, goods or services available on or through any such website or resource.

USER PROHIBITIONS

Unauthorized access to registered areas of this Site by non-registered users is strictly prohibited. If you have a user password allowing access to a non-public area of this Site, you may not disclose or share your password with any third party(ies) or use your password for any unauthorized purpose.

DISCLAIMERS, LIMITATION OF LIABILITY AND INDEMNIFICATION

You expressly understand and agree that, to the maximum extent permitted by applicable law:

This Site, the services and other materials are provided "AS-IS", without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose and that we assume no responsibility for your (in) ability to (or any costs or fees associated with your (in) ability to obtain access to website nor do we assume any liability for the failure to store or maintain any user communications or personal settings.

PROVIDED that the User agrees, accepts and understands that all Product & Services work is carried out on a good-faith basis and as per specific understanding / agreement by and between us and the party concerned.

The website makes no warranty that

1. Your requirements will be met or that services provided will be uninterrupted, timely, secure or error-free;

2. Materials, information obtained and descriptions of services will be effective, accurate or reliable;

3. Any errors or defects in the website, services or other materials will be corrected;

4. The services availed shall be available throughout the year, or available at all times; or No information, whether oral or written, obtained by you from us or through or from our services shall create any warranty not expressly stated in these terms and conditions.

The user understands and agrees that any material or data downloaded or otherwise obtained through the website, including all services related work is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material, data or service. The website accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties. In no event shall we would be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profit damages arising from your use of website or its services even if we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, we will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The website also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content.

You agree to indemnify, defend and hold harmless us including but not limited to our affiliate, vendors, agents, associates and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these terms of use, or any other action incurred by you as a result of using the website or the vendor services offered therein.

JURISDICTION

This agreement is governed and construed in accordance with the Laws of Union of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Kolkata, West Bengal, India, in all disputes arising out of or relating to the use of our site/services. Use of our site/services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold the Company, its subsidiaries, affiliates, officers, directors, employees, and representatives harmless from any claim, demand, or damage, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of or conduct on the site/services.

The section titles and other headings in these Terms are for convenience only and have no legal or contractual effect. Your acceptance of these terms, and your use of the Site do not create a joint venture, a partnership, an employment, or an agency relationship with us. You may not assign, delegate, or transfer your rights or obligations under these Terms. Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. If any provision of these Terms is unlawful, void or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of any remaining provisions.

Force majeure

We shall not be responsible for delay or default in the performance due to contingencies beyond our control, such as (including but not limited to) losses caused directly or indirectly by exchange or market rulings, suspension of trading, fire, flood, civil commotion, earthquake, war, strikes, failure of the systems, failure of the internet links or government / regulatory action.

REFUND AND CANCELLATION POLICY:

There will be absolutely no refunds and cancellations. We do not offer refunds on services that have already been taken. For this reason, we strongly recommend that before payment, you:

1. Read all information about our products, services and support given to our clients.

2. Read all About Us and our Team.

3. Read our Terms of Use.

4. Read our Privacy Policy

5. Read our Disclaimers & Disclosures

By making a payment for services, you acknowledge that you have read and agree to the above No Refund and No cancellation Policy.

NOTICE

All notices, correspondences or communications shall be served in any one or more of the following modes of communications and such notice or communication shall be served at the ordinary place of residence and/or last known web address / residing address and / or at the ordinary business address of the party to this agreement such as-

- By hand

- Delivery by post

- By registered post

- Under certificate of posting

- By email or fax

- By affixing it on the door at the last known business or residential address.

- By oral communication to the party or on the last known telephone number or on the recording machine of such number.

- By advertising in at least one prominent daily newspaper having circulation in the area where the last known business or residential address of the party is situated.

- By notice posted on the notice board of the Exchange if no address is known.

Any communication sent by us to the Client shall be deemed to have been properly delivered or served, if such communication is returned on us as unclaimed / refused / undelivered, if the same was sent in any one more of the above modes of communication to the ordinary place of residence and / or last known web address /residing address and / or at the ordinary business address of the client.

Information Desk
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1800-103-7212 / 033-4054-1725/26  care@narnolia.com

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